Scientific Publications
Customer Service Center (CSC) is an independent division of the Scientific Publications company specialising in improving the quality of customer service. The task of the CCS is to improve customer service and collect and analyse feedback from customers, including complaints and suggestions. The creation of the Center was due to the company's desire to provide high-quality services, understanding and meeting the needs and expectations of customers.
Resolution of controversial issues
The CSC is an authorised body that aims to resolve disputes between the client and the company.
The purpose of the CSC is to find the optimal solution to the conflict situation by using all possible methods and instances in the solution. The Center makes every effort to make the decision reasonable and beneficial for all interested parties.
Professional lawyers with experience in conflict resolution, who conduct independent legal expertise, considering all legal aspects, provide optimal legal strategies and are involved in resolving issues transferred to the CSC. In addition, in some cases, analysts, mediators, specialists of the public relations department, etc. may be involved in the case.
When does the issue go to the CSC?
The issue is referred to the CSC for consideration in cases where there is no possibility of reaching an agreement with the client, violation of the agreement or rights, disputes about the quality of services, etc.
